Return & Refund Policy Last Updated: May 25, 2026 Thank you for shopping with us. Customer satisfaction is important to us, and we strive to ensure you are pleased with your purchase. If you are not completely satisfied, we are here to help. Returns We accept returns within 30 days of the delivery date. To qualify for a return, items must meet the following conditions: The item must be unused and in the same condition in which it was received. The item must be returned in its original packaging. Proof of purchase or the original order number must be provided. The following items are non-returnable: Clearance or final sale items Gift cards Personalized or custom-made products Items that have been used, damaged, or altered by the customer Refunds Once your returned item has been received and inspected, we will notify you regarding the status of your refund. If your refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your financial institution or payment provider. Please note that original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect. Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. To assist you as quickly as possible, please provide: Your order number Clear photos of the item and packaging A brief description of the issue We will promptly review the issue and offer an appropriate resolution, which may include a replacement, store credit, or refund. Exchanges Exchanges are only available for items that are defective, damaged, or incorrect. If you need to request an exchange, please contact us using the information provided below. Order Cancellations Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and can no longer be canceled. Return Shipping Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. For your protection, we recommend using a trackable shipping service, as we are not responsible for lost or missing return shipments. Contact Us If you have any questions regarding this Return & Refund Policy please contact us
EmailnorbertoroblesLLC@gmail.com Business Name: Houseology Business Hours: Monday – Friday, 7:00AM – 11:30PM